Noticeboard

Flu season - 2020

We are now taking bookings for flu under and over 65s, please call the surgery to book your appointment. Due to Covid-19 we are not able to offer a walk in service. 

Thank you.

  Flu vaccines for 50-64 year olds please come back to this page for updates 

Page Content

Please note that people in the 50-64-year old age group will not be vaccinated until November and December, providing there is sufficient vaccine, and no appointments will be offered for this age group until then. This is to ensure that those who are most at risk are vaccinated first.  If you are 50-64 and you are in one of the other groups which is eligible for the flu vaccination, for example you have a health condition which puts you at risk from the flu, you will be invited earlier.​

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Please remember to use the E Consult tool for all consultations see below:

https://thenorthlondonhc.webgp.com

KOOTH online digital counselling service for 11-18 year olds – updated materials

New updated materials are now available for Kooth, the online digital counselling service for 11-18 year olds in Enfield, which went live on 1 April 2020.  Please see attached poster and step by step guide on how to sign up to Kooth.

There are no referrals or waiting lists. Young people can access this service anonymously by signing onto the Kooth site​. Kooth provides unique out of office hours’ provision and is open 7 days per week, 365 days a year from noon until 10pm weekdays and from 6pm until 10pm on Saturday and Sundays, with reduced cover Christmas Day, New Year’s Eve, New Year’s Day and Bank Holidays. Kooth provides added value with moderated, scheduled forums to facilitate peer led support and self-help articles (many written by service users) to provide self-help support. 

Immunising your child during Covid-19

The surgery is still open for essential medical care such as immunisations and appointments count as an important medical reason to leave your home. Immunisations help to protect your baby from disease and it’s really important that the vaccines and boosters are given in a timely manner even in the current pandemic. Please contact the surgery if you would like to discuss any concerns with our clinician.

Guidance on supporting children and young peoples mental health during Covid -19

 https://www.gov.uk/government/publications/covid-19-guidance-on-supporting-children-and-young-peoples-mental-health-and-wellbeing/guidance-for-parents-and-carers-on-supporting-children-and-young-peoples-mental-health-and-wellbeing-during-the-coronavirus-covid-19-outbreak


Face Coverings

All patients attending the surgery for appointments with GP or Nurses will be required to wear a face covering. Hand sanitizer to be used on entering the surgery (provided) 

New patients

Our Practice is currently taking on new patients who live within our catchment area. Please select the new patients tab at the top of the website for more information.

Corona virus test

Please click the link below

https://www.nhs.uk/ask-for-a-coronavirus-test

Shielding patients

For patients that are shielding, we recommend to continue shielding until we provide a further update.

  • Covid-19

  • Use NHS 111 online (https://111.nhs.uk/). People should only call NHS 111 if they cannot use the online 111 tool.


APPOINTMENTS:

Do not call the GP surgery unless you need to. The surgery phone lines are facing high demand. Please use the online 111 tools to try to self manage first or call the surgery for a telephone appointment with a doctor if it determines this is still necessary.

DO NOT ATTEND THE SURGERY UNLESS YOUR GP TELLS YOU TO DO SO

YOU NEED TO REGISTER for the NHS app ASAP! (https://www.nhs.uk/apps-library/nhs-app) to be able to book telephone consultations over the phone, request prescriptions and look at test results. The identification process can occur completely online and you do not need to come into the surgery to do this.

For patients that are unable to use these online tools, and all self care measures have been exhausted or your symptoms are worsening or you have a significant health concern, please call the surgery. All appointments have been switched to telephone/video consultations and only patients that really need to be seen face to face after being assessed on the phone by a clinician will be.

The practice will continue to have processes to ensure childhood immunisation and other essential care continues.

If you are seen at the surgery your clinician may need to wear gloves, gown and mask so do not be alarmed.


PRESCRIPTIONS:

If you have not been setup electronically with your pharmacist, you will be asked on the telephone for your nominated pharmacy so that your prescription can be sent electronically there. 

NOTE: We cannot test for COVID 19.

Important links:

https://www.nhs.uk/conditions/coronavirus-covid-19/

https://www.gov.uk/government/publications/covid-19-stay-at-home-guidance

For the latest Covid-19 advice please visit www.nhs.uk. If you think you may have Covid-19, have travelled to an affected area - please do not go to a GP surgery, pharmacy or hospital. Use the NHS 111 online service at https://111.nhs.uk/covid-19 to find out what to do next

 

HIE Privacy Notice

HIE PRIVACY NOTICE

Link to Online Services - change of address etc. http://www.thenorthlondonhealthcentre.co.uk/doitonline.aspx

 

New Sexual Health clinics in Enfield - go to

www.echoclinics.nhs.uk

or call 0208 887 4510

 

Need to see a GP in the evening or on the weekend?
Routine and urgent evening and weekend appointments with a GP or nurse are available for all Enfield patients at one of four GP hubs.

Appointments are available:

  • Monday to Friday: 6.30pm - 8pm
  • Weekends and public holidays: 8am - 8pm

To request an appointment speak to the practice reception staff or call 111 in the evenings or weekends when the practice is closed.

From Monday 1 July  03000 333 666 telephone will no longer be available.

GP Access Hubs Poster

 

Latest Primary Care Network information

PCN Updates

 

 

New Texting service "AccuRx"

The surgery has introduced a new text message service to inform you of results and other information relating to your healthcare.   Receiving this information by text frees up our phone lines and staff time and helps us communicate with our patients more proactively.  Please make sure that we hold the correct mobile number for you. 

For more information on text messaging consent please click this link 

https://www.thenorthlondonhealthcentre.co.uk/info.aspx?p=15

 

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The "NHS app" is now live please use this link to find out more:

https://www.nhs.uk/using-the-nhs/nhs-services/the-nhs-app/help-and-support/

The NHS App provides a simple and secure way for people to access a range of NHS services on their smartphone or tablet. To find out more copy and paste the attached link

https://www.nhs.uk/using-the-nhs/nhs-services/the-nhs-app/help-and-support/


Test results

To obtain your results please ring our reception Monday to Friday afternoon between 2 - 4 pm.

Casualty Attendance

Most Emergency problems can be very adequately managed by our practice and there should seldom be a need to go to A&E.  As you will see we have increased the number of hours that we are open and we offer two late night surgeries to help improve access.  You will also see that we have now developed a website that is packed full of useful health information that you may find useful when you are suffering from an illness. 

We always have appointments on the day available and we also discuss problems on the telephone if that is your preferred choice of consultation.

Out of Hours

If you are unwell in the evening, overnight, on a bank holiday or at the weekend and you are unable to wait to see your GP, please call the NHS Care Service on 111. Calls to 111 are free from landlines and mobiles.

Patient Comments

Your feedback is important to us, this is what Patients say about the surgery

>> Always found doctors/nurses/staff very helpful and very polite. <<
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>> Always helpful and ready to advise <<
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>> Because I am a patient in this clinic since August 1962 <<
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>> Because I feel as though I get seen to when needed and receive good care. I think the telephone system could be better by having an evening system. <<
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>> Can't get urgent or quick appointments. <<
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>> Difficulty of getting appointments. have to wait over a week <<
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>> Doctors excellent, great you can do blood test at surgery, minor procedure <<
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>> Dr Akin-Deko is great and very helpful. Thank you <<
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>> Dr Mass excellent with my 3 year old, he loves coming to the Dr! Generally good availability of appts, good dr + staff. extended opening hours <<
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>> Everyone is very helpful, kind and they respect you <<
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>> Excellent all round service <<
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>> Excellent staff and service. Very efficient, friendly and helpful. <<
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>> Friendly and helpful staff. Much more accommodating than private GP practice. <<
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>> Friendly, helpful service <<
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>> Good service <<
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>> Good surgery on the whole. Reception area not ideal or room locations. A list of Doctors/photos in the practice with any specialisms would be helpful to new patients so can request appointments to appropriate Doctors. Reception contact feels rushed with a queue forming sometimes. Assumed everyone knows the systems of the surgery - leaflet explaining would help. Have memory problems so a note on leaving an appt would be helpful - access to these online by individual patients would be useful too..... if this is at all possible. <<
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>> GREAT SERVICE, ALWAYS POLITE, FRIENDLY AND HELPFUL STAFF. <<
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>> had no problems with doctors or staff <<
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>> I always find the treatment given is very good. <<
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>> I am always treated politely and efficiently by all staff, and my doctor always has time for me and seems genuinely interested. <<
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>> I do feel your surgery is helpful, but sometimes there have been mistakes made with the prescriptions. Fortunately, not often, but I feel this should be looked into. <<
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>> I have been a patient for many years and always been happy <<
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>> I have found the service provided by the practice to be of a high standard. I have confidence in the medical staff. <<
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>> I Like Dr Daitz <<
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>> It has all worked very well. The clinic is very busy, but they really do their best to personalise things. <<
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>> It is a friendly clinic who are always willing to help even if they don't have any appointments left for the day they will try to help in giving advice about where, in an emergency you can get help straight away. <<
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>> It took nearly three weeks to get an appointment with Dr of choice. <<
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>> It's very difficult to get an appointment. I feel you need to be open later most evenings and there should be weekend appointments. Some Doctors are better than others and the ones that I have great confidence in are really difficult to get an appointment with. <<
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>> Ive had long term illness and the surgery helped to get me back on my feet. They did everything i could have hoped for and more and i feel like I am almost there. I dont think i would have got the same treatments/help and support without them. <<
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>> local, friendly, not too crowded when i have been <<
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>> Management of the Practice, particularly in relation to administration, i.e repeat prescriptions and politeness of staff, is very good. <<
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>> Most of reception staff are very helpful & polite. I am not impressed by the lay - out of the waiting room. Other patients are coughing all over me because we are too close <<
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>> Not getting an appointment when i need one, had to wait a whole week <<
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>> One good Dr. Dr Mass <<
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>> Overall experience is satisfactory <<
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>> Overall very good service by staff and doctors and the surgery typically runs punctually. <<
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>> specific doctors have been excellent <<
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>> staff are friendly, helpful <<
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>> Surgery has always helped me fairly quickly whenever i had a problem. <<
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>> The doctors are very friendly and very good at what they do <<
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>> The fact that you can have an appointment with a doctor on the day if you have an urgent problem. <<
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>> The helpfulness of staff <<
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>> The practice provides excellent care, and I've never had a problem getting an appointment at short notice on the few occasions this has been necessary. This is in stark contrast to the reports I hear from friends and relatives registered elsewhere. I think you run an exceptionally good service, which has got better and better over recent years. <<
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>> The professionalism of the doctors/ reception staff with a positive friendly attitude. <<
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>> The skills and manner of dealing by my GP. plus reception staff are always sympathetic <<
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>> They are always helpful <<
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>> They are very helpful, caring <<
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>> This was my first appointment at the surgery and so far i am very pleased. Both the doctor and the reception staff were lovely, very approachable and helpful. <<
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>> Very good and satisfactory all round. <<
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>> Very helpful at reception when you have a query or problem! <<
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>> Very pleased with the excellent service provided by GP practice. <<
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