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The North London Health Centre Patient Participation Group

Vision, Mission and Values

The PPG will aim to achieve the Vision and Mission through:

  1. Working with the GP practice and patients to improve patients’ health.
  2. Engaging and communicating with patients.
  3. Helping GP practices improve the services that they offer to patients.
  4. Empowering patients to have a voice.
  5. Enabling the GP practice to support patients with particular health needs and outreach to community groups where needed.

Potential Activities

  1. Work with the practice to improve patients’ health
  • Conduct and act upon patient surveys
  • Work with patient support and community groups
  • Share good practice throughout the network
  1. Help practice to improve its service
  • Conduct patient surveys and use the feedback to develop new and improved services
  • Collect data on specific health issues to improve services
  • Collect information on services and patients’ communication needs to improve accessibility
  • Support innovation – especially around exploring technology e.g. patient consultations using Skype and text messaging for appointment or test result reminders
  • Use technology to support PPG communications e.g. .e-newsletters, conference calls, webinars
  1. Empowering patients to have a voice
  • Work towards the PPG being representative of the practice demographics
  • Consider meeting at different times or alternative venues
  • Promote good practice amongst PPGs – share what works
  • Use the PPG links to the CCG to raise issues that can’t be dealt with
  1. Enabling the GP practice to support patients with particular health needs and outreach to community groups where needed.
  • Develop the concept of practice champions eg on chronic conditions eg diabetes
  • Link with local third sector organisations to inform and support patients with long term conditions eg dementia
  • Work with other PPGs in the locality to provide information
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