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Patient Comments

What Patients say about the surgery

>> Always found doctors/nurses/staff very helpful and very polite. <<
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>> Always helpful and ready to advise <<
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>> Because I am a patient in this clinic since August 1962 <<
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>> Because I feel as though I get seen to when needed and receive good care. I think the telephone system could be better by having an evening system. <<
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>> Can't get urgent or quick appointments. <<
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>> Difficulty of getting appointments. have to wait over a week <<
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>> Doctors excellent, great you can do blood test at surgery, minor procedure <<
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>> Dr Akin-Deko is great and very helpful. Thank you <<
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>> Dr Mass excellent with my 3 year old, he loves coming to the Dr! Generally good availability of appts, good dr + staff. extended opening hours <<
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>> Everyone is very helpful, kind and they respect you <<
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>> Excellent all round service <<
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>> Excellent staff and service. Very efficient, friendly and helpful. <<
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>> Friendly and helpful staff. Much more accommodating than private GP practice. <<
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>> Friendly, helpful service <<
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>> Good service <<
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>> Good surgery on the whole. Reception area not ideal or room locations. A list of Doctors/photos in the practice with any specialisms would be helpful to new patients so can request appointments to appropriate Doctors. Reception contact feels rushed with a queue forming sometimes. Assumed everyone knows the systems of the surgery - leaflet explaining would help. Have memory problems so a note on leaving an appt would be helpful - access to these online by individual patients would be useful too..... if this is at all possible. <<
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>> GREAT SERVICE, ALWAYS POLITE, FRIENDLY AND HELPFUL STAFF. <<
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>> had no problems with doctors or staff <<
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>> I always find the treatment given is very good. <<
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>> I am always treated politely and efficiently by all staff, and my doctor always has time for me and seems genuinely interested. <<
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>> I do feel your surgery is helpful, but sometimes there have been mistakes made with the prescriptions. Fortunately, not often, but I feel this should be looked into. <<
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>> I have been a patient for many years and always been happy <<
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>> I have found the service provided by the practice to be of a high standard. I have confidence in the medical staff. <<
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>> I Like Dr Daitz <<
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>> It has all worked very well. The clinic is very busy, but they really do their best to personalise things. <<
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>> It is a friendly clinic who are always willing to help even if they don't have any appointments left for the day they will try to help in giving advice about where, in an emergency you can get help straight away. <<
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>> It took nearly three weeks to get an appointment with Dr of choice. <<
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>> It's very difficult to get an appointment. I feel you need to be open later most evenings and there should be weekend appointments. Some Doctors are better than others and the ones that I have great confidence in are really difficult to get an appointment with. <<
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>> Ive had long term illness and the surgery helped to get me back on my feet. They did everything i could have hoped for and more and i feel like I am almost there. I dont think i would have got the same treatments/help and support without them. <<
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>> local, friendly, not too crowded when i have been <<
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>> Management of the Practice, particularly in relation to administration, i.e repeat prescriptions and politeness of staff, is very good. <<
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>> Most of reception staff are very helpful & polite. I am not impressed by the lay - out of the waiting room. Other patients are coughing all over me because we are too close <<
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>> Not getting an appointment when i need one, had to wait a whole week <<
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>> One good Dr. Dr Mass <<
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>> Overall experience is satisfactory <<
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>> Overall very good service by staff and doctors and the surgery typically runs punctually. <<
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>> specific doctors have been excellent <<
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>> staff are friendly, helpful <<
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>> Surgery has always helped me fairly quickly whenever i had a problem. <<
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>> The doctors are very friendly and very good at what they do <<
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>> The fact that you can have an appointment with a doctor on the day if you have an urgent problem. <<
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>> The helpfulness of staff <<
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>> The practice provides excellent care, and I've never had a problem getting an appointment at short notice on the few occasions this has been necessary. This is in stark contrast to the reports I hear from friends and relatives registered elsewhere. I think you run an exceptionally good service, which has got better and better over recent years. <<
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>> The professionalism of the doctors/ reception staff with a positive friendly attitude. <<
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>> The skills and manner of dealing by my GP. plus reception staff are always sympathetic <<
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>> They are always helpful <<
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>> They are very helpful, caring <<
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>> This was my first appointment at the surgery and so far i am very pleased. Both the doctor and the reception staff were lovely, very approachable and helpful. <<
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>> Very good and satisfactory all round. <<
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>> Very helpful at reception when you have a query or problem! <<
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>> Very pleased with the excellent service provided by GP practice. <<
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